Before you write
Most answers are in the FAQ and guides below. For anything else, use Help, Contact inside the app once it is available on the App Store.
Support
How can we help?
Nobody at VaultBolt can open your vault, which is the point. Here is how to help yourself, and how to reach us.
FAQ
Questions, answered.
I forgot my unlock. Can support reset it?
No. Nobody at VaultBolt can open or reset a vault. Use your 12-word recovery phrase on the unlock screen to set a new unlock.
How do I move to a new iPhone?
Make sure encrypted iCloud backup has finished on the old phone, install VaultBolt on the new one, choose Restore and enter your recovery phrase.
How do I restore purchases?
Open Settings, Subscription, Restore purchases. Purchases are tied to your Apple Account.
How do I export everything?
Settings, Export all writes your files back to Files or Photos, with location stripped by default.
How do I report a security issue?
Use Help, Contact in the app and choose Security. A public security contact and disclosure policy will be published with the App Store release. Never send personal photos or your recovery phrase.
VaultBolt
Your stuff. Locked in.
Get VaultBolt for iPhone and iPad, or see exactly how it works in the interactive demo vault.
